Services

Customer support services

Our commitment to customer support doesn’t end with delivery – it extends to ongoing collaboration, helping you maintain your thermal management systems throughout their lifecycle.

Support You Can Rely On

We’re committed to providing the best customer experience throughout your journey with our products. Whether it’s technical guidance during product development, on-site assistance, rapid issue resolution, or comprehensive training, our customer support services are tailored to meet your needs and ensure your thermal management systems deliver lasting performance.

Field service assistance and on-site support

Our field service representatives are highly trained and qualified in refrigerant handling and system diagnostics, providing hands-on support when and where you need it most.

Initial vehicle assessment

Prototype installation and testing

Post-delivery support

Ongoing maintenance and overhaul

Fast and effective resolution

In the rare event of an issue arising, we aim to exceed your expectations with our fast response and efficient problem-solving approach. We use the 8D process to quickly identify root causes, generate detailed reports, and implement corrective and preventative actions, ensuring minimal downtime and maximum satisfaction.

Comprehensive customer training

To empower your team and ensure the smooth operation of your thermal management systems, we offer in-depth training on all aspects of our products and their use.

System operation: Understanding how to operate our thermal systems effectively and efficiently.
Fault finding and diagnostics: Teaching your team how to identify and resolve issues quickly to keep your systems running smoothly.
Maintenance and overhaul: Providing best practices for maintaining and servicing the systems to extend their operational life.

Contact Us for Support

If you would like to learn more about our customer support services or need assistance with your thermal management system, contact our team today.